Ethernet provision



You set 8 clear priorities during the original forum. So what are they and what are we doing to address them?

1. KCIs - timeliness, accuracy, quality & consistency of information

• We've established some clear standards on what good looks like and we're training our people to meet this standard - you can find out more about this by listening to the webinar recording from 13th January 2010 - Provision Update
• We're seeking feedback from a small number of customers on further enhancements to our KCIs and we'll share the outcome of this work over the next 6 weeks or so

2. Quality of information provided by BTW and Openreach during provision & installation process

• We're introducing a new set of KCI handover information - you can find out more about this by listening to our webinar recording from 8th February 2010 - Co-ordinated Delivery Update

3. eCo+ usability & stability

• We're running a series of workshops on this, the first of which was held on 22nd January 2010 and you can access the information shared at eCo+ provision workshop 220110

4.  eCo+ changes Release Preview March 2010

• Wholesale Ethernet Customer Forum Update held on 15th February 2010.  You can access the informed shared at 15th February 2010 - Forum Update

5. Pro-active jeopardy management and co-ordination of orders by BTW

• We're implementing some changes to improve this across our Customer service Operations and you can find out more about this by listening to the webinar recording from 13th January 2010 - Provision Update

6. Knowledge and training of BTW and Openreach people

• We've prioritised training BTW people as you can see from the updates around KCIs and Job control

7. Billing accuracy & co-ordination

• We're launching co-ordinated delivery for point to point Wholesale Ethernet services - you can find out more about this by listening to our webinar recording from 8th February 2010 - Co-ordinated Delivery Update

8. Effectiveness of issues and escalation process