eCo Broadband is our broadband online customer ordering and repair system. It enables you to place orders, report faults, track and manage Broadband transactions with BT, all within a secure environment. eCo Broadband provides real-time visibility of all your orders and End User faults within the system and empowers you with accurate information flow. Used with Broadband Customer Reporting and our diagnostic systems (WOOSH) this provides a complete service wrap for maximised automation of transactions between BT Wholesale and yourselves.
eCo Broadband offer a wide range of benefits.
- Real-time visibility - create accurate reports and status updates based on the very latest data at any stage in the electronic ordering pipeline.
- Shared inventory - view and share information with us more reliably and openly whenever you want.
- Increased productivity and efficiency - transfer data faster and more accurately.
- Jeopardy management - anticipate potential hotspots and plan well in advance.
- Greater empowerment - take control of your ordering process with bulk online order placement and tracking.
- Online CBT training package - allows you to complete training in your own time and pace in your place of work.
To request access to eCo Broadband and to visit the online training please click on the links to the right. Access to training will be given as part of the deployment process.
Looking to the future
We are constantly upgrading eCo Broadband in line with your needs, to provide:
- Faster processing of your orders.
- Even better reporting, order and repair functionality.
- Please watch announcements on service information for upcoming launch dates and feature details.
Please note you must be logged on to btwholesale.com prior to using the links on the right. If you do not have a user ID for btwholesale.com you can apply for one by clicking here
